Kestrel Kitchen · Monthly Business Review · M01

September 2026

Home and kitchen - cutting board care · Time period 2024-09-29 to 2026-09-20
Amazon FBA · live DTC web · live Subscription, first order · live Subscription, recurring · live Wholesale · live

Brief

01

Top business changes

2026-06-28 to 2026-09-20

The 3 changes that decide the month, and the 2 actions already assigned against them.

Critical insights

  • The business grew +11.3% while Amazon fell -20.8%: $160,318 over the trailing 13 weeks, and Amazon is now 48.95% of it.
  • Demand moved channels in one week: after 2026-06-07 Amazon sessions fell 36.0% while Shopify orders rose 44.5% and Shopify net revenue 50.9%. F2
  • Board Cream's Amazon rating fell from 4.6 to 4.2 in 2026: the only one of 8 tracked listings to fall, on 1,034 reviews. F5

Actions and recommendations

  • Pending diagnosis Channel mix: Judge the June move on the whole business, which grew +11.3%, and not on Amazon, which fell -20.8%. Whether it paid depends on margin by channel, which waits on the cost data in action 8. Action 1
  • Root cause confirmed Promotions: Amazon price held at an index of 118 before and after June, so price level is not the gap and participation is. Run a coupon on Board Oil 8oz in the next deal window, with depth set by the cost data in action 8. Action 6

4 questions ranked in section 10, 8 actions in section 11. September 2026 holds 3 of 4 closed weeks, so read the T13W column.

02

Scorecard

The business grew 11.3% while Amazon fell 20.8% over the trailing 13 weeks - read Amazon alone and a growing business looks like a falling one.

Windows and grading rules are in section 13.

Total business

Amazon and Shopify report different things, so the two measures both produce are the two shown. Everything else is per channel.

Metric MTD MTD vs PY T13W vs prior 13W vs prior year
Net Revenue $38,334 ↑+15.9% $160,318 ↓-0.1% ↑+11.3%
Units 2,355 ↑+14.9% 9,871 ↓-1.7% ↑+9.2%

Amazon FBA

Amazon FBA alone.

Metric MTD MTD vs PY T13W vs prior 13W vs prior year
Ordered Product Sales · lead $18,981 ↓-17.0% $78,481 ↓-22.1% ↓-20.8%
Units Ordered 1,118 ↓-18.3% 4,595 ↓-23.2% ↓-22.8%
Sessions 8,694 ↓-28.3% 37,025 ↓-29.6% ↓-30.8%
Unit Session Percentage 12.86% ↑+157 bps 12.41% ↑+103 bps ↑+129 bps
Average Selling Price $16.98 ↑+1.7% $17.08 ↑+1.4% ↑+2.5%
Featured Offer (Buy Box) Percentage 99.50% →-0 bps 96.84% ↓-266 bps ↓-266 bps
Refund Rate 2.59% ↑+62 bps 2.94% ↑+1 bps ↑+95 bps
Star Rating 4.42 ↓-0.12 4.42 ↓-0.03 ↓-0.12

DTC, subscriptions and wholesale

Every Shopify channel combined. An orders export carries no sessions, so there is no traffic or conversion row.

Metric MTD MTD vs PY T13W vs prior 13W vs prior year
Net Revenue $19,353 ↑+89.4% $81,837 ↑+37.2% ↑+82.3%
Units 1,237 ↑+81.9% 5,276 ↑+30.1% ↑+70.5%
Orders 936 ↑+88.0% 3,810 ↑+36.4% ↑+78.0%
Average Order Value $20.68 ↑+0.8% $21.48 ↑+0.6% ↑+2.4%
Gross Revenue $21,097 ↑+89.2% $88,964 ↑+36.8% ↑+81.9%
Discounts Given $1,744 ↑+87.0% $7,127 ↑+32.5% ↑+77.0%
Discount Rate 8.27% ↓-10 bps 8.01% ↓-26 bps ↓-22 bps
Discounted Orders 205 ↑+188.7% 856 ↑+75.4% ↑+177.9%
Orders with a Code 21.90% ↑+764 bps 22.47% ↑+499 bps ↑+807 bps
Refunds $0 →+$0 $0 →+$0 →+$0
Refund Rate 0.00% →+0 bps 0.00% →+0 bps →+0 bps

B2B, separate per rule R4. $1,019 on 68 units, 1.30% of trailing sales and 1.35% across all 104 weeks. Every other figure here is consumer-only.

Where the revenue comes from

Channel Net revenue, 13W Share Units, 13W vs prior 13W vs prior year
Amazon FBA $78,481 48.95% 4,595 -22.1% -20.8%
DTC web $51,203 31.94% 2,901 +57.2% +122.0%
Subscription, first order $3,506 2.19% 240 +44.4% +109.2%
Subscription, recurring $23,431 14.62% 1,607 +16.5% +42.5%
Wholesale $3,696 2.31% 528 -18.5% +0.0%
Total business $160,318 100.00% 9,871 -0.1% +11.3%

03

Rolling 13-week KPI grid

The rows that decide the month, week by week over 13 weeks, with the latest week read against the average of the 4 before it.

2026-06-28 to 2026-09-20. The other 27 metrics are in section 12.

Total business

Metric Trend 06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20 Latest vs prior 4W avg
Revenue and basket
Net Revenue $12K$12K$12K$12K$13K$13K$11K$12K$12K$13K$13K$13K$12K $12,362 -$378
Units 718731748750813796698718743801802801752 752 -35

Amazon FBA

Metric Trend 06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20 Latest vs prior 4W avg
Revenue and basket
Ordered Product Sales $6.2K$6.1K$6.3K$6.1K$5.9K$6.1K$5.0K$4.9K$6.3K$6.5K$6.4K$6.5K$6.1K $6,118 -$289
Units Ordered 364358373359348358288280370379376382360 360 -17
Average Selling Price $17.03$16.96$16.94$17.10$17.03$17.07$17.47$17.64$17.02$17.07$17.01$16.93$17.00 $17.00 -$0.01
Traffic and conversion
Sessions 2.8K2.7K2.9K2.8K2.8K2.8K2.9K2.8K2.9K3.0K2.9K3.0K2.9K 2,856 -78
Page Views 3.8K3.6K3.8K3.8K3.7K3.7K3.8K3.8K3.9K4.0K3.9K4.0K3.8K 3,827 -105
Unit Session Percentage 12.9%13.3%13.0%12.6%12.6%12.9%10.1%10.0%12.6%12.8%13.0%12.9%12.6% 12.61% -0.23 pp
Fulfillment
Featured Offer (Buy Box) Percentage 99.5%99.5%99.5%99.5%99.5%99.5%82.1%82.1%99.5%99.5%99.5%99.5%99.5% 99.50% -0.00 pp
Average Offer Count 1.01.01.01.01.01.03.03.01.01.01.01.01.0 1.0 +0.00
Refund Rate 3.3%3.6%3.5%2.8%2.6%2.5%2.8%3.6%3.2%2.6%2.7%2.4%2.8% 2.78% +0.05 pp
Trust and reviews
Star Rating 4.454.454.424.424.424.424.424.424.424.424.424.424.42 4.42 -0.00

DTC, subscriptions and wholesale

Metric Trend 06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20 Latest vs prior 4W avg
Revenue and basket
Net Revenue $6.1K$5.8K$5.8K$6.3K$6.8K$6.5K$6.3K$6.6K$6.0K$6.2K$6.4K$6.7K$6.2K $6,243 -$89
Units 354373375391465438410438373422426419392 392 -18
Orders 269279284286302282309292285286305319312 312 +13
Average Order Value $22.61$20.89$20.57$21.89$22.64$23.06$20.48$22.56$21.16$21.64$21.11$20.91$20.01 $20.01 -$1.20
Pricing and promotion
Discount Rate 7.3%8.4%8.5%7.9%8.1%7.6%8.0%7.8%8.3%7.6%8.2%8.1%8.5% 8.47% +0.42 pp
Fulfillment
Refund Rate 0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0% 0.00% +0.00 pp

Performance

04

Revenue and basket

13 weeks to 2026-09-20

Amazon's weekly sales fell 21.4% from May 2026 to June and have not recovered, $7,919 a week to $6,224, and $6,327 in September.

The decline, 25 months of it

Both charts mark Jun 2026. Table in section 14.

Ordered Product Sales by month
$0$14K$28K$41K$55KSep2024OctNovDecJan2025FebMarAprMayJunJulAugSepOctNovDecJan2026FebMarAprMayJunJulAugSeppeak Nov 2025 $49Kbreak Jun 2026 $25KSep 2024: $6.8KOct 2024: $29KNov 2024: $35KDec 2024: $47KJan 2025: $26KFeb 2025: $29KMar 2025: $37KApr 2025: $31KMay 2025: $30KJun 2025: $37KJul 2025: $31KAug 2025: $38KSep 2025: $30KOct 2025: $31KNov 2025: $49KDec 2025: $42KJan 2026: $29KFeb 2026: $32KMar 2026: $41KApr 2026: $34KMay 2026: $40KJun 2026: $25KJul 2026: $24KAug 2026: $29KSep 2026: $19K
Sessions by month
07.5K15K22K30KSep2024OctNovDecJan2025FebMarAprMayJunJulAugSepOctNovDecJan2026FebMarAprMayJunJulAugSeppeak Nov 2025 26Kbreak Jun 2026 11KSep 2024: 3.8KOct 2024: 16KNov 2024: 19KDec 2024: 26KJan 2025: 14KFeb 2025: 16KMar 2025: 20KApr 2025: 17KMay 2025: 16KJun 2025: 20KJul 2025: 17KAug 2025: 20KSep 2025: 16KOct 2025: 16KNov 2025: 26KDec 2025: 22KJan 2026: 16KFeb 2026: 17KMar 2026: 22KApr 2026: 18KMay 2026: 21KJun 2026: 11KJul 2026: 11KAug 2026: 14KSep 2026: 8.7K

The shaded band runs from the peak to the latest month.

The trailing 13 weeks, against the same weeks a year earlier

Total business

Net Revenue $160,318 vs $144,036 prior year ↑+11.3%
Net Revenue, currentPrior year
$0$3.8K$7.5K$11K$15K06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep$11K$12K06-28 · Net Revenue: $12K · Prior year: $11K07-05 · Net Revenue: $12K · Prior year: $11K07-12 · Net Revenue: $12K · Prior year: $11K07-19 · Net Revenue: $12K · Prior year: $11K07-26 · Net Revenue: $13K · Prior year: $11K08-02 · Net Revenue: $13K · Prior year: $11K08-09 · Net Revenue: $11K · Prior year: $11K08-16 · Net Revenue: $12K · Prior year: $11K08-23 · Net Revenue: $12K · Prior year: $11K08-30 · Net Revenue: $13K · Prior year: $12K09-06 · Net Revenue: $13K · Prior year: $11K09-13 · Net Revenue: $13K · Prior year: $11K09-20 · Net Revenue: $12K · Prior year: $11K
Units 9,871 vs 9,043 prior year ↑+9.2%
Units, currentPrior year
022545067590006-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep65275206-28 · Units: 718 · Prior year: 69907-05 · Units: 731 · Prior year: 67407-12 · Units: 748 · Prior year: 69107-19 · Units: 750 · Prior year: 73007-26 · Units: 813 · Prior year: 65908-02 · Units: 796 · Prior year: 74508-09 · Units: 698 · Prior year: 72108-16 · Units: 718 · Prior year: 68508-23 · Units: 743 · Prior year: 65908-30 · Units: 801 · Prior year: 73109-06 · Units: 802 · Prior year: 68309-13 · Units: 801 · Prior year: 71409-20 · Units: 752 · Prior year: 652

Amazon FBA

Ordered Product Sales $78,481 vs $99,151 prior year ↓-20.8%
Ordered Product Sales, currentPrior year
$0$2.2K$4.5K$6.8K$9.0K06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep$7.7K$6.1K06-28 · Ordered Product Sales: $6.2K · Prior year: $7.4K07-05 · Ordered Product Sales: $6.1K · Prior year: $7.4K07-12 · Ordered Product Sales: $6.3K · Prior year: $8.3K07-19 · Ordered Product Sales: $6.1K · Prior year: $7.5K07-26 · Ordered Product Sales: $5.9K · Prior year: $7.7K08-02 · Ordered Product Sales: $6.1K · Prior year: $7.6K08-09 · Ordered Product Sales: $5.0K · Prior year: $7.4K08-16 · Ordered Product Sales: $4.9K · Prior year: $7.8K08-23 · Ordered Product Sales: $6.3K · Prior year: $7.3K08-30 · Ordered Product Sales: $6.5K · Prior year: $7.8K09-06 · Ordered Product Sales: $6.4K · Prior year: $7.4K09-13 · Ordered Product Sales: $6.5K · Prior year: $7.8K09-20 · Ordered Product Sales: $6.1K · Prior year: $7.7K
Units Ordered 4,595 vs 5,949 prior year ↓-22.8%
Units Ordered, currentPrior year
013827541255006-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep46036006-28 · Units Ordered: 364 · Prior year: 44507-05 · Units Ordered: 358 · Prior year: 45107-12 · Units Ordered: 373 · Prior year: 49207-19 · Units Ordered: 359 · Prior year: 45307-26 · Units Ordered: 348 · Prior year: 46508-02 · Units Ordered: 358 · Prior year: 45608-09 · Units Ordered: 288 · Prior year: 44408-16 · Units Ordered: 280 · Prior year: 46208-23 · Units Ordered: 370 · Prior year: 44008-30 · Units Ordered: 379 · Prior year: 47209-06 · Units Ordered: 376 · Prior year: 44509-13 · Units Ordered: 382 · Prior year: 46409-20 · Units Ordered: 360 · Prior year: 460
Average Selling Price $17.08 vs $16.67 prior year ↑+2.5%
Average Selling Price, currentPrior year
$16.00$16.50$17.00$17.50$18.0006-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep$16.77$17.0006-28 · Average Selling Price: $17.03 · Prior year: $16.6807-05 · Average Selling Price: $16.96 · Prior year: $16.4907-12 · Average Selling Price: $16.94 · Prior year: $16.7807-19 · Average Selling Price: $17.10 · Prior year: $16.6007-26 · Average Selling Price: $17.03 · Prior year: $16.6208-02 · Average Selling Price: $17.07 · Prior year: $16.6308-09 · Average Selling Price: $17.47 · Prior year: $16.7008-16 · Average Selling Price: $17.64 · Prior year: $16.8208-23 · Average Selling Price: $17.02 · Prior year: $16.6508-30 · Average Selling Price: $17.07 · Prior year: $16.5909-06 · Average Selling Price: $17.01 · Prior year: $16.5909-13 · Average Selling Price: $16.93 · Prior year: $16.7209-20 · Average Selling Price: $17.00 · Prior year: $16.77

DTC, subscriptions and wholesale

Net Revenue $81,837 vs $44,886 prior year ↑+82.3%
Net Revenue, currentPrior year
$0$1.9K$3.8K$5.6K$7.5K06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep$3.1K$6.2K06-28 · Net Revenue: $6.1K · Prior year: $3.6K07-05 · Net Revenue: $5.8K · Prior year: $3.2K07-12 · Net Revenue: $5.8K · Prior year: $3.1K07-19 · Net Revenue: $6.3K · Prior year: $3.6K07-26 · Net Revenue: $6.8K · Prior year: $3.1K08-02 · Net Revenue: $6.5K · Prior year: $3.8K08-09 · Net Revenue: $6.3K · Prior year: $4.0K08-16 · Net Revenue: $6.6K · Prior year: $3.1K08-23 · Net Revenue: $6.0K · Prior year: $3.3K08-30 · Net Revenue: $6.2K · Prior year: $3.7K09-06 · Net Revenue: $6.4K · Prior year: $3.6K09-13 · Net Revenue: $6.7K · Prior year: $3.5K09-20 · Net Revenue: $6.2K · Prior year: $3.1K
Units 5,276 vs 3,094 prior year ↑+70.5%
Units, currentPrior year
013827541255006-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep19239206-28 · Units: 354 · Prior year: 25407-05 · Units: 373 · Prior year: 22307-12 · Units: 375 · Prior year: 19907-19 · Units: 391 · Prior year: 27707-26 · Units: 465 · Prior year: 19408-02 · Units: 438 · Prior year: 28908-09 · Units: 410 · Prior year: 27708-16 · Units: 438 · Prior year: 22308-23 · Units: 373 · Prior year: 21908-30 · Units: 422 · Prior year: 25909-06 · Units: 426 · Prior year: 23809-13 · Units: 419 · Prior year: 25009-20 · Units: 392 · Prior year: 192
Average Order Value $21.48 vs $20.97 prior year ↑+2.4%
Average Order Value, currentPrior year
$18.00$19.50$21.00$22.50$24.0006-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep$19.69$20.0106-28 · Average Order Value: $22.61 · Prior year: $21.4207-05 · Average Order Value: $20.89 · Prior year: $19.6307-12 · Average Order Value: $20.57 · Prior year: $18.6007-19 · Average Order Value: $21.89 · Prior year: $23.5007-26 · Average Order Value: $22.64 · Prior year: $18.9308-02 · Average Order Value: $23.06 · Prior year: $23.5108-09 · Average Order Value: $20.48 · Prior year: $23.3008-16 · Average Order Value: $22.56 · Prior year: $20.1708-23 · Average Order Value: $21.16 · Prior year: $20.5008-30 · Average Order Value: $21.64 · Prior year: $21.6009-06 · Average Order Value: $21.11 · Prior year: $20.7109-13 · Average Order Value: $20.91 · Prior year: $21.0809-20 · Average Order Value: $20.01 · Prior year: $19.69
05

Range and mix

3 singles carry 91.34% of Amazon revenue and the Care Kit 8.66% - it reads a 3.93% Unit Session Percentage against 10.33% to 12.52%.

Revenue mix by variant, year to date 2026

Every child ASIN, 2026-01-01 to 2026-09-30. A point-in-time read with no trend behind it until the same report is archived monthly.

Revenue mix by variant
VariantRevenueMix UnitsSessionsTraffic ConversionASPBuy Box
8oz $121,68943.40% 8,11864,856 42.00%12.52% $14.9997.86%
16oz $73,33826.15% 3,19030,884 20.00%10.33% $22.9999.50%
5oz $61,11821.80% 4,70543,237 28.00%10.88% $12.9999.50%
3-Pack $24,2748.66% 60715,442 10.00%3.93% $39.9999.50%
06

Traffic and conversion

13 weeks to 2026-09-20

Amazon sessions fell 30.8% while Unit Session Percentage rose 129 bps to 12.41%, and the storefront has no session data to set beside them.

Total business

Traffic is Amazon-only, so there is no consolidated read.

Amazon FBA

Sessions 37,025 vs 53,480 prior year ↓-30.8%
Sessions, currentPrior year
01.2K2.5K3.8K5.0K06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep4.0K2.9K06-28 · Sessions: 2.8K · Prior year: 4.1K07-05 · Sessions: 2.7K · Prior year: 4.1K07-12 · Sessions: 2.9K · Prior year: 4.3K07-19 · Sessions: 2.8K · Prior year: 4.2K07-26 · Sessions: 2.8K · Prior year: 4.2K08-02 · Sessions: 2.8K · Prior year: 4.1K08-09 · Sessions: 2.9K · Prior year: 4.0K08-16 · Sessions: 2.8K · Prior year: 4.3K08-23 · Sessions: 2.9K · Prior year: 4.0K08-30 · Sessions: 3.0K · Prior year: 4.1K09-06 · Sessions: 2.9K · Prior year: 4.0K09-13 · Sessions: 3.0K · Prior year: 4.2K09-20 · Sessions: 2.9K · Prior year: 4.0K
Unit Session Percentage 12.41% vs 11.12% prior year ↑+129 bps
Unit Session Percentage, currentPrior year
9.5%10.6%11.8%12.9%14.0%06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep11.5%12.6%06-28 · Unit Session Percentage: 12.9% · Prior year: 10.9%07-05 · Unit Session Percentage: 13.3% · Prior year: 11.0%07-12 · Unit Session Percentage: 13.0% · Prior year: 11.5%07-19 · Unit Session Percentage: 12.6% · Prior year: 10.8%07-26 · Unit Session Percentage: 12.6% · Prior year: 11.0%08-02 · Unit Session Percentage: 12.9% · Prior year: 11.2%08-09 · Unit Session Percentage: 10.1% · Prior year: 11.1%08-16 · Unit Session Percentage: 10.0% · Prior year: 10.8%08-23 · Unit Session Percentage: 12.6% · Prior year: 10.9%08-30 · Unit Session Percentage: 12.8% · Prior year: 11.5%09-06 · Unit Session Percentage: 13.0% · Prior year: 11.3%09-13 · Unit Session Percentage: 12.9% · Prior year: 11.2%09-20 · Unit Session Percentage: 12.6% · Prior year: 11.5%

DTC, subscriptions and wholesale

Shopify's orders export carries no sessions, so there is no traffic or conversion read for the storefront.

Where the traffic comes from

Mobile app 26,287 sessions, browser 10,738, over the trailing 13 weeks. Mobile is 71.00% of the total.

Amazon fell and Shopify rose in the same week

The 8 complete weeks either side of 2026-06-07. Amazon traffic and Shopify orders reach a customer by separate routes, and they moved in opposite directions.

Measure8W before8W afterChange
Amazon net revenue $65,166 $49,347 -24.3%
Amazon sessions 35,030 22,436 -36.0%
DTC orders 1,567 2,264 +44.5%
DTC net revenue $32,937 $49,719 +50.9%
0501001502002026-04-122026-06-212026-08-30DTC ordersAmazon sessionsDTC ordersAmazon sessions

Indexed to each series' own pre-break average so two scales share an axis. The 100 line is the 8 weeks before 2026-06-07.

07

Fulfillment

13 weeks to 2026-09-20

Amazon's Buy Box read 82.07% for 2 weeks in August 2026 while a second seller held Board Oil 8oz, and 99.50% in the other 11.

Total business

Buy Box and offer count are Amazon-only, and refunds are counted differently on each channel, so nothing here is blendable.

Amazon FBA

Featured Offer (Buy Box) Percentage 96.84% vs 99.50% prior year ↓-266 bps
Featured Offer (Buy Box) Percentage, currentPrior year
80.0%86.2%92.5%98.8%105.0%06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep99.5%99.5%06-28 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%07-05 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%07-12 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%07-19 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%07-26 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%08-02 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%08-09 · Featured Offer (Buy Box) Percentage: 82.1% · Prior year: 99.5%08-16 · Featured Offer (Buy Box) Percentage: 82.1% · Prior year: 99.5%08-23 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%08-30 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%09-06 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%09-13 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%09-20 · Featured Offer (Buy Box) Percentage: 99.5% · Prior year: 99.5%
Average Offer Count 1.3 vs 1.0 prior year ↑+30.8%
Average Offer Count, currentPrior year
0.51.22.02.83.506-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep1.01.006-28 · Average Offer Count: 1.0 · Prior year: 1.007-05 · Average Offer Count: 1.0 · Prior year: 1.007-12 · Average Offer Count: 1.0 · Prior year: 1.007-19 · Average Offer Count: 1.0 · Prior year: 1.007-26 · Average Offer Count: 1.0 · Prior year: 1.008-02 · Average Offer Count: 1.0 · Prior year: 1.008-09 · Average Offer Count: 3.0 · Prior year: 1.008-16 · Average Offer Count: 3.0 · Prior year: 1.008-23 · Average Offer Count: 1.0 · Prior year: 1.008-30 · Average Offer Count: 1.0 · Prior year: 1.009-06 · Average Offer Count: 1.0 · Prior year: 1.009-13 · Average Offer Count: 1.0 · Prior year: 1.009-20 · Average Offer Count: 1.0 · Prior year: 1.0
Refund Rate 2.94% vs 1.98% prior year ↑+95 bps
Refund Rate, currentPrior year
1.0%1.8%2.5%3.2%4.0%06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep1.3%2.8%06-28 · Refund Rate: 3.3% · Prior year: 2.5%07-05 · Refund Rate: 3.6% · Prior year: 1.8%07-12 · Refund Rate: 3.5% · Prior year: 1.8%07-19 · Refund Rate: 2.8% · Prior year: 1.8%07-26 · Refund Rate: 2.6% · Prior year: 1.7%08-02 · Refund Rate: 2.5% · Prior year: 1.8%08-09 · Refund Rate: 2.8% · Prior year: 1.6%08-16 · Refund Rate: 3.6% · Prior year: 2.4%08-23 · Refund Rate: 3.2% · Prior year: 2.0%08-30 · Refund Rate: 2.6% · Prior year: 2.5%09-06 · Refund Rate: 2.7% · Prior year: 2.0%09-13 · Refund Rate: 2.4% · Prior year: 2.6%09-20 · Refund Rate: 2.8% · Prior year: 1.3%

DTC, subscriptions and wholesale

Refund Rate 0.00% vs 0.00% prior year →+0 bps
Refund Rate, currentPrior year
-100.0%-50.0%0.0%50.0%100.0%06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep0.0%0.0%06-28 · Refund Rate: 0.0% · Prior year: 0.0%07-05 · Refund Rate: 0.0% · Prior year: 0.0%07-12 · Refund Rate: 0.0% · Prior year: 0.0%07-19 · Refund Rate: 0.0% · Prior year: 0.0%07-26 · Refund Rate: 0.0% · Prior year: 0.0%08-02 · Refund Rate: 0.0% · Prior year: 0.0%08-09 · Refund Rate: 0.0% · Prior year: 0.0%08-16 · Refund Rate: 0.0% · Prior year: 0.0%08-23 · Refund Rate: 0.0% · Prior year: 0.0%08-30 · Refund Rate: 0.0% · Prior year: 0.0%09-06 · Refund Rate: 0.0% · Prior year: 0.0%09-13 · Refund Rate: 0.0% · Prior year: 0.0%09-20 · Refund Rate: 0.0% · Prior year: 0.0%
08

Pricing and promotion

13 weeks to 2026-09-20

Kestrel promotes on one channel and not the other - 22.47% of Shopify orders carry a code, and 0 of 3 Amazon mechanisms were used in 12 months.

Where does Kestrel sit on price, and has it changed?

  • $14.99 on Board Oil 8oz for the full 2 years on record, 18% above the $12.74 average of Ashgrove and Millbrook in September 2026.
  • The premium didn't move when sales did. The index read 118 in May 2026 and 118 in July, so price level does not explain Amazon's fall.

How do the 4 competitors price and promote?

  • Ashgrove sells an estimated 3,000 units a month at $12.99, 37.38% of units across the 8 tracked listings, and runs a 15% coupon every other month, 6 in the last 12.
  • Millbrook pairs $12.49 with lightning deals, 2 in 12 months plus a coupon. Its 41.53% of days below reference is mostly its old $11.99 price before a March 2026 increase, not promotion.
  • Kestrel's 4 listings hold 16.88% of units together and ran no coupon and no deal on any of them.

What does it mean for Kestrel?

  • Hold list price. The premium held at 118 on both sides of the June move.
  • Test a coupon on Board Oil 8oz, the mechanism the share leader runs at 15%, with its depth set by the cost data in action 8. See F4.
  • Reprice the Care Kit. It saves a shopper 6.9% against its parts and converts at a third of the singles. See F3.

Total business

Price is per channel and never blended. Amazon's promotional record is the Keepa comparison below, and Shopify's discount rate is on the Shopify tab.

Amazon FBA

Average Sales per Order Item $18.10 vs $17.67 prior year ↑+2.4%
Average Sales per Order Item, currentPrior year
$17.00$17.50$18.00$18.50$19.0006-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep$17.78$18.0006-28 · Average Sales per Order Item: $18.07 · Prior year: $17.6707-05 · Average Sales per Order Item: $17.96 · Prior year: $17.5007-12 · Average Sales per Order Item: $17.95 · Prior year: $17.8007-19 · Average Sales per Order Item: $18.10 · Prior year: $17.6107-26 · Average Sales per Order Item: $18.07 · Prior year: $17.6008-02 · Average Sales per Order Item: $18.08 · Prior year: $17.6408-09 · Average Sales per Order Item: $18.50 · Prior year: $17.7008-16 · Average Sales per Order Item: $18.71 · Prior year: $17.8308-23 · Average Sales per Order Item: $18.05 · Prior year: $17.6508-30 · Average Sales per Order Item: $18.07 · Prior year: $17.6009-06 · Average Sales per Order Item: $18.01 · Prior year: $17.5709-13 · Average Sales per Order Item: $17.97 · Prior year: $17.7209-20 · Average Sales per Order Item: $18.00 · Prior year: $17.78
Average Units per Order Item 1.06 vs 1.06 prior year ↓-0.0%
Average Units per Order Item, currentPrior year
1.061.061.061.061.0606-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep1.061.0606-28 · Average Units per Order Item: 1.06 · Prior year: 1.0607-05 · Average Units per Order Item: 1.06 · Prior year: 1.0607-12 · Average Units per Order Item: 1.06 · Prior year: 1.0607-19 · Average Units per Order Item: 1.06 · Prior year: 1.0607-26 · Average Units per Order Item: 1.06 · Prior year: 1.0608-02 · Average Units per Order Item: 1.06 · Prior year: 1.0608-09 · Average Units per Order Item: 1.06 · Prior year: 1.0608-16 · Average Units per Order Item: 1.06 · Prior year: 1.0608-23 · Average Units per Order Item: 1.06 · Prior year: 1.0608-30 · Average Units per Order Item: 1.06 · Prior year: 1.0609-06 · Average Units per Order Item: 1.06 · Prior year: 1.0609-13 · Average Units per Order Item: 1.06 · Prior year: 1.0609-20 · Average Units per Order Item: 1.06 · Prior year: 1.06

DTC, subscriptions and wholesale

Discount Rate 8.01% vs 8.23% prior year ↓-22 bps
Discount Rate, currentPrior year
7.0%7.8%8.5%9.2%10.0%06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep8.9%8.5%06-28 · Discount Rate: 7.3% · Prior year: 8.1%07-05 · Discount Rate: 8.4% · Prior year: 9.5%07-12 · Discount Rate: 8.5% · Prior year: 9.2%07-19 · Discount Rate: 7.9% · Prior year: 7.7%07-26 · Discount Rate: 8.1% · Prior year: 8.8%08-02 · Discount Rate: 7.6% · Prior year: 7.3%08-09 · Discount Rate: 8.0% · Prior year: 7.4%08-16 · Discount Rate: 7.8% · Prior year: 8.4%08-23 · Discount Rate: 8.3% · Prior year: 8.1%08-30 · Discount Rate: 7.6% · Prior year: 7.8%09-06 · Discount Rate: 8.2% · Prior year: 8.4%09-13 · Discount Rate: 8.1% · Prior year: 7.9%09-20 · Discount Rate: 8.5% · Prior year: 8.9%
Orders with a Code 22.47% vs 14.39% prior year ↑+807 bps
Orders with a Code, currentPrior year
5.0%11.3%17.5%23.8%30.0%06-2807-0507-1207-1907-2608-0208-0908-1608-2308-3009-0609-1309-20JunJulAugSep14.7%23.1%06-28 · Orders with a Code: 20.4% · Prior year: 12.5%07-05 · Orders with a Code: 23.3% · Prior year: 17.7%07-12 · Orders with a Code: 23.6% · Prior year: 18.9%07-19 · Orders with a Code: 23.8% · Prior year: 13.5%07-26 · Orders with a Code: 28.5% · Prior year: 13.5%08-02 · Orders with a Code: 23.0% · Prior year: 13.0%08-09 · Orders with a Code: 22.7% · Prior year: 10.4%08-16 · Orders with a Code: 20.5% · Prior year: 16.2%08-23 · Orders with a Code: 21.1% · Prior year: 16.0%08-30 · Orders with a Code: 19.2% · Prior year: 12.8%09-06 · Orders with a Code: 22.6% · Prior year: 16.0%09-13 · Orders with a Code: 20.1% · Prior year: 12.0%09-20 · Orders with a Code: 23.1% · Prior year: 14.7%

Price index against the comp set

Kestrel Kitchen over the Ashgrove and Millbrook average, 100 = parity
9510211011812524-1025-0926-09Kestrel Kitchen vs comp averageKestrel Kitchen vs comp average
Series24-1024-1124-1225-0125-0225-0325-0425-0525-0625-0725-0825-0925-1025-1125-1226-0126-0226-0326-0426-0526-0626-0726-0826-09
Kestrel Board Oil 8oz$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99$14.99
Comp average$12.74$12.74$12.74$12.74$12.74$12.74$12.74$12.74$12.50$12.49$12.49$12.49$12.49$12.49$12.49$12.49$12.49$12.73$12.74$12.74$12.74$12.74$12.74$12.74
Index118118118118118118118118120120120120120120120120120118118118118118118118

Price over time, with every promotional window

What every listing charged since 2024-09-30. A thickened stretch is a promotion and the shape at its start says which kind. The table below counts from 2025-10-01.

A thickened segment means a promotion is running. The shape marks its start:Lightning deal · a timed Amazon dealCoupon · clippable, invisible in price historyBelow reference · listed under its own usual pricethin line · no promotion running
$11.00$13.50$16.00$18.50$21.00Oct2025NovDecJan2026FebMarAprMayJunJulAugSepOctAshgrove · B0DEMORV01Ashgrove · B0DEMORV01 · Coupon 15% off · 2025-11-01 to 2025-11-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-01-01 to 2026-01-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-01-01 to 2026-01-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-03-01 to 2026-03-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-05-01 to 2026-05-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-05-01 to 2026-05-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-07-01 to 2026-07-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-07-01 to 2026-07-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-09-01 to 2026-09-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-09-01 to 2026-09-11Millbrook · B0DEMORV03Millbrook · B0DEMORV03 · Priced below reference · 2024-09-30 to 2026-03-02Millbrook · B0DEMORV03 · Priced below reference · 2024-09-30 to 2026-03-02Millbrook · B0DEMORV03 · Lightning deal $8.99 · 2025-11-28 to 2025-12-01Millbrook · B0DEMORV03 · Coupon 10% off · 2026-03-01 to 2026-03-15Millbrook · B0DEMORV03 · Coupon 10% off · 2026-03-01 to 2026-03-15Millbrook · B0DEMORV03 · Lightning deal $8.99 · 2026-07-14 to 2026-07-17Northgrain · B0DEMORV04Tallow and Teak · B0DEMORV02Tallow and Teak · B0DEMORV02 · Priced below reference · 2024-09-30 to 2025-11-03Tallow and Teak · B0DEMORV02 · Priced below reference · 2024-09-30 to 2025-11-03Kestrel Board Oil 8oz · B0DEMOKK01Northgrain · B0DEMORV04Tallow and Teak · B0DEMORV02Kestrel Board Oil 8oz · B0DEMOKK01Ashgrove · B0DEMORV01Millbrook · B0DEMORV03B0DEMOKK01never promotedAshgrove · B0DEMORV01 · Coupon 15% off · 2025-11-01 to 2025-11-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-01-01 to 2026-01-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-03-01 to 2026-03-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-05-01 to 2026-05-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-07-01 to 2026-07-11Ashgrove · B0DEMORV01 · Coupon 15% off · 2026-09-01 to 2026-09-11B0DEMORV01Millbrook · B0DEMORV03 · Priced below reference · 2024-09-30 to 2026-03-02Millbrook · B0DEMORV03 · Lightning deal $8.99 · 2025-11-28 to 2025-12-01Millbrook · B0DEMORV03 · Coupon 10% off · 2026-03-01 to 2026-03-15Millbrook · B0DEMORV03 · Lightning deal $8.99 · 2026-07-14 to 2026-07-17B0DEMORV03B0DEMORV04never promotedTallow and Teak · B0DEMORV02 · Priced below reference · 2024-09-30 to 2025-11-03B0DEMORV02

Selection needs JavaScript. The chart above is the default comparison and is complete without it.

Promotional cadence, and where each listing sits

Promotional columns cover 2025-10-01 to 2026-10-02, units the 3 months to 2026-10-02. Definitions in section 13.

ProductBrand PriceReference Realized Days on discountAvg depth CouponsDeals Mechanisms Units a monthUnit share Best Seller Rank
Board Cream 5oz Kestrel Kitchen $12.99 $12.99 $12.99 0.00% - 0 0 0 of 3 307 3.82% 8,814
Board Oil 16oz Kestrel Kitchen $22.99 $22.99 $22.99 0.00% - 0 0 0 of 3 203 2.53% 10,628
Board Oil 8oz Kestrel Kitchen $14.99 $14.99 $14.99 0.00% - 0 0 0 of 3 796 9.91% 3,172
Care Kit 3-pack Kestrel Kitchen $39.99 $39.99 $39.99 0.00% - 0 0 0 of 3 50 0.62% 68,390
Butcher Block Oil 12oz Ashgrove $12.99 $12.99 $12.99 0.00% - 6 0 1 of 3 3,000 37.38% 930
Wood Conditioner 8oz Millbrook $12.49 $12.49 $12.28 41.53% 4.00% 1 2 3 of 3 2,000 24.92% 1,557
Mineral Oil 16oz Northgrain $19.99 $19.99 $19.99 0.00% - 0 0 0 of 3 669 8.34% 4,149
Board Butter 4oz Tallow and Teak $16.99 $16.99 $16.90 9.02% 5.89% 0 0 1 of 3 1,000 12.46% 2,601

Rows shaded red have never used any of the three mechanisms. This is the floor on promotional activity and never the ceiling, because a coupon leaves no trace in price history. See F4.

Best Seller Rank

Indexed to 2026-01 = 100, and higher is worse. The reading: the market held still and Kestrel's Amazon listing fell.

Sales rank, indexed to 2026-01 = 100
759110812414026-0126-0526-09Ashgrove · B0DEMORV01Millbrook · B0DEMORV03Northgrain · B0DEMORV04Tallow and Teak · B0DEMORV02Kestrel Board Oil 8oz · B0DEMOKK01Kestrel Board Oil 8oz · B0DEMOKK01Ashgrove · B0DEMORV01Tallow and Teak · B0DEMORV02Northgrain · B0DEMORV04Millbrook · B0DEMORV03
Brand · ASIN26-0126-0226-0326-0426-0526-0626-0726-0826-09
Kestrel Board Oil 8oz · B0DEMOKK01 10090928491121127134111
Ashgrove · B0DEMORV01 100102100100102102100101103
Millbrook · B0DEMORV03 10099999810198999999
Northgrain · B0DEMORV04 100101999910010210110399
Tallow and Teak · B0DEMORV02 10010010210410498101100103
Blocked

Advertising by channel

Spend by channel is not in hand, and it is what settles whether the June move was a budget decision.

Unblocked by: Amazon Sponsored Products and paid social spend by month, 2026-03 to 2026-09. This is action 1.

09

Trust and reviews

Board Cream fell from 4.6 to 4.2 on Amazon in 2026 on 1,034 reviews, and 0 of the 4 competitors' ratings fell.

Rating and review history

Two marks to read.

Two marks to read:Step · the value held flat until it changed, which is how Keepa records itFamily split · Amazon reapportioned a pooled review count across children
Star rating over time Keepa rating history, 0 to 5
4.104.254.404.554.70Jan2025FebMarAprMayJunJulAugSepOctNovDecJan2026FebMarAprMayJunJulAugSepOctKestrel Board Oil 8oz · B0DEMOKK01Kestrel Board Cream · B0DEMOKK02Kestrel Board Oil 16oz · B0DEMOKK03Kestrel Care Kit · B0DEMOKK04Kestrel Board Oil 16oz 4.60Kestrel Board Oil 8oz 4.50Kestrel Care Kit 4.30Kestrel Board Cream 4.20
Review count over time cumulative count as Amazon reported it
05001.0K1.5K2.0KJan2025FebMarAprMayJunJulAugSepOctNovDecJan2026FebMarAprMayJunJulAugSepOctKestrel Board Oil 8oz · B0DEMOKK01Kestrel Board Cream · B0DEMOKK02Kestrel Board Oil 16oz · B0DEMOKK03Kestrel Care Kit · B0DEMOKK04Kestrel Board Oil 8oz 1.6KKestrel Board Cream 1.0KKestrel Board Oil 16oz 696Kestrel Care Kit 164

Selection needs JavaScript. The two charts above are the default comparison and are complete without it.

Where every listing's rating stands

ProductBrandASIN Rating nowStart of year MoveReviews
Board Cream 5oz Kestrel Kitchen B0DEMOKK02 4.2 4.6 -0.4 1,034
Board Oil 16oz Kestrel Kitchen B0DEMOKK03 4.6 4.6 +0.0 696
Board Oil 8oz Kestrel Kitchen B0DEMOKK01 4.5 4.5 +0.0 1,576
Care Kit 3-pack Kestrel Kitchen B0DEMOKK04 4.3 4.3 +0.0 164
Butcher Block Oil 12oz Ashgrove B0DEMORV01 4.5 4.5 +0.0 4,280
Wood Conditioner 8oz Millbrook B0DEMORV03 4.3 4.3 +0.0 1,932
Mineral Oil 16oz Northgrain B0DEMORV04 4.6 4.6 +0.0 1,420
Board Butter 4oz Tallow and Teak B0DEMORV02 4.4 4.4 +0.0 692

1 of 4 Kestrel Kitchen listings rate lower than they did at the start of the year, against 0 of 4 competitors.

FAQs

10

Diagnosis

4 questions · 1 answered

4 questions, ranked by what to target first. One has a confirmed cause, and the other 3 name what would settle them.

Status definitions are in section 13, and every action cited is in section 11 with an owner and a date.

P1. Why did Amazon fall 20.8% while the business grew 11.3%?

At stake: $20,670 of Amazon sales over 13 weeks, while Shopify net revenue rose 82.3%. So far. Demand moved, it didn't disappear. Amazon sessions fell 36.0% after the week of 2026-06-07 and Shopify orders rose 44.5% across the same weeks. Ad budget moving to the storefront fits both, and ad spend by channel settles it. F2

CandidateStatusEvidence Settled by
Category downturn eliminated All 4 rivals' Amazon rank held between 98 and 104 against January 2026 while Board Oil 8oz went to 121 in June. closed
Seasonality eliminated The same weeks of 2025 moved 2.3% in Amazon sessions and 0.8% in Shopify orders. closed
Amazon price eliminated $14.99 held throughout and the index read 118 on both sides. F4 closed
Buy Box loss unlikely Real, but 2 weeks long and 9 weeks after the move began. F6 action 7
Ad budget moved from Amazon to the storefront untested The only candidate that reaches both channels. Amazon sessions fell and storefront orders rose in the same week, and Amazon conversion rose, which is what losing paid traffic looks like. F1 F7 action 1

P2. Is our Amazon pricing competitive?

Start here At stake: Unsized until cost data lands. Answered. Kestrel holds a premium on Amazon and never promotes there, while discounting more than a fifth of Shopify orders. Participation is the gap, and it needs no new data to act on. F4

CandidateStatusEvidence Settled by
Price level eliminated Amazon index 118 before and after 2026-06-07. A premium that did not change cannot explain a fall that did. closed
Promotional participation confirmed 0 of 3 Amazon mechanisms on 4 listings over 12 months, against 6 coupons at Ashgrove and 2 deals at Millbrook. F4 action 6

P3. Why is Board Cream's rating falling when nothing else's is?

At stake: 0.4 stars on the listing that carries 21.80% of Amazon revenue. So far. Not established. A rating is an outcome and the review text is the diagnosis, and reading it is ours to do. F5

CandidateStatusEvidence Settled by
A packaging or supplier change untested The decline starts in April 2026 on one listing only, which fits a change to that product rather than to the brand. action 3
Damage in fulfilment untested Amazon refund rate rose 95 bps year over year. The FBA returns report says whether Board Cream drives it. action 4

P4. Why does the Care Kit convert at a third of the singles?

At stake: About $6,175 year to date for each point of Unit Session Percentage. So far. Not established. Three candidates, none tested, and they separate by changing one lever at a time. F3

CandidateStatusEvidence Settled by
The offer saves too little untested 6.9% off its parts. A repricing test settles this without any new export. action 5
Its 4.3 rating untested The second-lowest Kestrel listing, on 164 reviews. action 3
Kit demand is simply thinner untested The null hypothesis. It stands if action 5 changes the offer and conversion does not move. action 5

Measurement gaps

Things the packet cannot yet measure. Each names what closes it.

IDGapCloses when
F7 The storefront has no traffic data: Shopify's orders export carries no sessions, so storefront conversion cannot be read beside Amazon's. Closes when storefront sessions by day are loaded for 2025-06 to 2026-09.

Full register with every finding's evidence is in Findings.md. Numbers never repeat, so F3 means the same thing in every packet.

11

Actions and data requests

8 open

8 actions, each with an owner and a date. Data requests come first, because they are what moves the 3 open questions.

Nothing leaves as "soon".

#ActionThe question it answers OwnerDue
Data and access we need
1 Send ad spend by channel and month for 2026-03 to 2026-09, Amazon Sponsored Products and paid social together. Did budget move from Amazon to the storefront in the week of 2026-06-07? It is the one candidate that reaches both channels. Kestrel 2026-10-09
2 Export Shopify sessions by day for 2025-06 to 2026-09. Shopify > Analytics > Reports > Sessions over time. Did storefront orders rise from more visitors or better conversion? Kestrel 2026-10-09
3 Read Board Cream and Care Kit reviews from 2026-03-01 onward. Sentopi's own review analysis, so nothing to send. What complaint is behind Board Cream's fall from 4.6 to 4.2, and is the Care Kit's 4.3 the same one? Sentopi 2026-10-07
4 Pull the FBA customer returns report for 2026-04 to 2026-09. Do Board Cream returns cite damage or leaks, and do they explain the 95 bps rise in Amazon refund rate? Kestrel 2026-10-09
8 Send landed unit cost per SKU, the Amazon Payments report and Shopify payment and shipping costs for 2026-01 to 2026-09. Which channel earns more per order, and what discount depth the margin allows on Amazon. Kestrel 2026-10-14
Changes and checks
5 Test the Care Kit at $36.99 on Amazon for 4 weeks, which saves a shopper 13.9% against its parts. - Kestrel 2026-10-16
6 Run a coupon on Board Oil 8oz in the October Amazon deal window, at the depth action 8 allows. - Kestrel 2026-10-07
7 Identify the August Buy Box seller through Brand Registry and report it if unauthorized. - Kestrel 2026-10-14

Reference

12

Interactive appendix

Every metric the exports support, by channel, across 104 weeks.

Everything above is static and complete without this.

This appendix needs JavaScript. The static sections above carry the full report without it.

13

Definitions, constraints and method

How each number is built, and the 2 things this packet cannot answer, each named rather than left as a silence.

How the numbers are built

SectionRuleDetail
02 ProvenanceBuilt by builder/build.py from the raw exports listed under Sources below, pulled 2026-10-02. Every figure derives from those files and nothing is hand-entered. History covers 104 complete weeks, 2024-09-29 to 2026-09-20, on Amazon only.
02 WindowsMonth to date covers 2026-09-06, 2026-09-13, 2026-09-20. The trailing window covers 13 weeks to 2026-09-20. Year over year compares the aligned week 52 weeks earlier, preserving day of week.
02 GradingGreen with an arrow marks a favourable move for that metric, red an unfavourable one. Direction and colour always travel together, so a reading never depends on colour alone. Neutral metrics such as average selling price are never graded.
08 Price sourceBuy Box price where Keepa has it, marketplace New where it does not. Buy Box is what a shopper actually pays and includes shipping. The strip beneath the axis repeats the same promotional windows as a density view, one row per listing labelled by ASIN.
08 Reference priceThe price a listing held for the most days, not its most common change event, so a price held for a few days never sets the reference. Coupons come from Keepa's coupon history and are invisible in price data otherwise, so every promotional count here is a floor and never a ceiling.
08 Price indexKestrel Board Oil 8oz's Buy Box price over the simple mean of Ashgrove and Millbrook, times 100, each a time-weighted monthly mean.
08 Realized price and depthRealized is the time-weighted mean of what a listing charged across the promotional window. Average depth is how far below reference it sat on its days below reference. A listing can spend many days below reference by a few cents, so read days and depth together.
08 Unit estimateKeepa's record of Amazon's bought-in-past-month badge, averaged over the last 3 months. Amazon rounds it down into coarse steps, so share ranks listings and never sizes a decision.
08 Buy Box sellersHow many distinct sellers have held the Featured Offer. A resale-pressure signal as much as a pricing one.
08 Rank indexingIndexing is what lets a listing ranked in the thousands and one ranked in the hundreds share one axis honestly. Rank is a direction and not a unit count, so it is never converted into a sales estimate. A brand with no reading at the base month shows no row.
09 Keepa is a change logA point is recorded when a value moves, so a flat stretch means no change and never missing data. Rating is weighted by review count, because a 25-review listing and a 176-review one are not equal evidence.
04 Two charts, not two axesPlotting dollars and sessions on a shared axis would let the choice of scale imply a relationship the data hasn't demonstrated.
10 What a status meansFour statuses. Confirmed means we have evidence the input is wrong and can act. Eliminated means evidence rules the candidate out. Unlikely means the evidence points away from it without closing it. Untested means no data in hand can settle it, and the export that would is named beside it.
10 Findings against constraintsA constraint is a structural limit on what this engagement can measure and rarely closes. A finding is something true about Kestrel Kitchen that we can act on.
11 DatesEvery row carries an owner and a date. Where a real date isn't yet knowable we set a date by which the date gets set.

Handling rules

RuleTitleDetail
R1Weeks are labelled by their start dateAmazon's Business Report labels each weekly row by the Sunday the week begins, not the day it ends. Every period in this packet is named by its start date. A reader comparing against a week-ending convention will be off by six days.
R2The trailing partial week is excludedThe final row of any pull covers only the days elapsed at pull time, so reading it as a full week understates that week and inverts the week-over-week read. Excluded weeks are listed in the data-gaps section rather than dropped silently.
R3Rates are recomputed, never averagedConversion, refund rate, and every other ratio is recomputed from summed numerators and denominators at whatever grain is being shown. Averaging weekly percentages weights a 500-session week equally with a 1,500-session one.
R4B2B is reported separatelyAmazon supplies a parallel B2B column for most metrics. Those are carried as their own series and never folded into the headline, so a shift in business mix cannot masquerade as consumer demand.
R5Prior-year alignment is 52 weeks, not the calendar dateYear-over-year compares against the week 52 weeks earlier, preserving day of week. The same calendar date a year prior lands on a different weekday and makes weekday seasonality uncomparable.

Definitions

The 12 metrics this packet shows. The rest are filterable in section 12 and defined in full in Reference/Metric Dictionary.md.

MetricLeverDefinitionRolls up by
Average Offer Count operations Mean number of competing offers on the listing. A listing property rather than a flow, so it takes a plain mean across weeks. A rise means more sellers are contesting the Buy Box. mean
Star Rating ratings Kestrel Kitchen's customer star rating, averaged across its tracked listings and weighted by each listing's review count, from Keepa's rating history. The rating a shopper sees, as distinct from seller feedback. external
Average Selling Price growth Ordered Product Sales divided by Units Ordered. Derived rather than taken from Amazon's own column so it aggregates correctly across weeks. ratio
Featured Offer (Buy Box) Percentage operations Share of page views where the brand held the Featured Offer. Amazon supplies this pre-computed, so it is aggregated as a session-weighted mean rather than recomputed. weighted_mean
Ordered Product Sales growth Total value of products ordered in the period, before returns. sum
Page Views visibility Total product page views. Not deduplicated, unlike sessions. sum
Refund Rate operations Units Refunded divided by Units Ordered. Recomputed at every grain rather than averaged from Amazon's weekly percentage. ratio
Sessions - Browser visibility Sessions originating in a web browser. sum
Sessions - Mobile App visibility Sessions originating in the Amazon mobile app. sum
Sessions visibility Visits to the product pages, deduplicated within 24 hours. sum
Unit Session Percentage visibility Units Ordered divided by Sessions. Amazon's own name for it, and it is not a conversion rate: a visitor buying two jars counts twice in the numerator and once as a session. Order Item Session Percentage is the closer read of what share of visits bought. Kept under Amazon's name because that is the column Seller Central reports, and it is the metric that separates a traffic problem from a listing problem. ratio
Units Ordered growth Number of units ordered in the period. sum

Constraints, and what this packet cannot do

Carried forward from Kickoff.md. Numbers are never reused, so C3 means the same thing in every packet.

IDConstraintStatusDetail
C1 Amazon returns no customer identity OPEN FBA orders carry no customer id, so repeat purchase and lifetime value can be computed for subscriptions and never for Amazon.
- Contribution margin by channel BLOCKED No cost data has been received, so it is unknown whether a Shopify order at $21.48 earns more than an Amazon order after fees. Unblocked by Landed unit cost per SKU, Amazon fees from the Payments report, and Shopify payment and shipping costs. This is action 8.

Data notes

Tie-out: 19,788 orders load to $432,190 against Shopify's own reported subtotal of $432,190, a residual of 0.00%. The series ends 2026-09-20 because every channel settles to 2026-09-30, and the week of 2026-09-27 is partial on all of them. A consolidated week is never shown short a channel, because a missing channel reads as a fall rather than as missing.

  • Excluded partial week: 2026-09-27. Present in the export but covering fewer than seven days, so excluded from every aggregate above.
  • September 2026 is incomplete: 3 of 4 weeks closed at the pull date.

Sources

FileTypeRole
amazon-sales-traffic-weekly-2yr-2026-10-02.csvamazon_sales_trafficprimary
amazon-sales-traffic-daily-30d-2026-10-02.csvamazon_sales_traffichorizon
shopify-orders-2026-10-02.csvshopify_orderschannels
14

Monthly history

reference

Every complete Amazon week since 2024-09-29, by month - the table behind the long-arc charts.

Behind the long-arc charts in section 04.

MonthWeeks Ordered Product Sales UnitsSessions ConversionASP Buy BoxOffers
Sep 2024 · partial 1 $6,780 408 3,760 10.85% $16.62 99.50% 1.0
Oct 2024 4 $28,859 1,729 15,848 10.91% $16.69 99.50% 1.0
Nov 2024 4 $35,300 2,114 19,082 11.08% $16.70 99.50% 1.0
Dec 2024 5 $47,273 2,820 25,755 10.95% $16.76 99.50% 1.0
Jan 2025 4 $26,013 1,555 14,352 10.83% $16.73 99.50% 1.0
Feb 2025 4 $29,371 1,767 15,990 11.05% $16.62 99.50% 1.0
Mar 2025 5 $37,012 2,213 20,348 10.88% $16.72 99.50% 1.0
Apr 2025 4 $30,573 1,835 16,602 11.05% $16.66 99.50% 1.0
May 2025 4 $29,616 1,779 16,071 11.07% $16.65 99.50% 1.0
Jun 2025 5 $36,835 2,209 20,159 10.96% $16.67 99.50% 1.0
Jul 2025 4 $30,942 1,861 16,790 11.08% $16.63 99.50% 1.0
Aug 2025 5 $37,931 2,274 20,486 11.10% $16.68 99.50% 1.0
Sep 2025 4 $30,187 1,808 16,203 11.16% $16.70 99.50% 1.0
Oct 2025 4 $30,766 1,846 16,496 11.19% $16.67 99.50% 1.0
Nov 2025 5 $49,170 2,944 26,287 11.20% $16.70 99.50% 1.0
Dec 2025 4 $41,598 2,490 22,485 11.07% $16.71 99.50% 1.0
Jan 2026 4 $29,065 1,738 15,658 11.10% $16.72 99.50% 1.0
Feb 2026 4 $32,419 1,934 17,350 11.15% $16.76 99.50% 1.0
Mar 2026 5 $41,056 2,450 22,052 11.11% $16.76 99.50% 1.0
Apr 2026 4 $34,278 2,046 18,273 11.20% $16.75 99.50% 1.0
May 2026 5 $39,593 2,348 21,458 10.94% $16.86 99.50% 1.0
Jun 2026 4 $24,895 1,468 11,262 13.03% $16.96 99.50% 1.0
Jul 2026 4 $24,452 1,438 11,174 12.87% $17.00 99.50% 1.0
Aug 2026 5 $28,850 1,675 14,337 11.68% $17.22 92.62% 1.8
Sep 2026 · partial 3 $18,981 1,118 8,694 12.86% $16.98 99.50% 1.0

2 of 25 months are partial and all are excluded from peak detection.